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Como implantar ouvidoria e atuar nessa área (Portuguese Edition)

Eduardo Kalil




[PDF.uc22] Como implantar ouvidoria e atuar nessa área (Portuguese Edition)

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 | #3280099 in eBooks |  2014-09-05 |  2014-09-05 | File type: PDF

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O cliente está em busca de um bom produto e de um serviço que o satisfaça e até supere suas expectativas. Quando isso não acontece, as ouvidorias funcionam como ponte entre a organização e o seu cliente insatisfeito, atuando como um importante aliado do empresário. Ao defender as reivindicações legítimas do consumidor, as ouvidorias expõem aspectos que podem se tornar oportunidades para a...

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