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Developing Knowledge-Based Client Relationships

Ross Dawson




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 | #1672571 in eBooks |  2012-05-31 |  2012-05-31 | File type: PDF

||1 of 1 people found the following review helpful.| Well written and organized text on knowledge sharing and transfer|By Erik Gfesser|Well written and organized text on client relationships and the issues of dealing effectively with knowledge sharing and transfer in business. This book is a practitioner's manual that discusses key foundations of this topic, and then later examines some of the primary approaches used, with a majo| |"Dawson has pulled off the nigh-impossible: improved on what was already a terrific book. Even more than before, this is essential reading for professional service firms."|-- David Maister, author, Managing the Professional Service Firm, The Trusted Advisor||"

Developing Knowledge-Based Client Relationships, Second Edition, shows organizations how to lead their key clients into lasting, profitable, high-value relationships. Building on the powerful, tested principles of knowledge-based client relationships, Ross Dawson provides clear and extremely practical approaches for all professional and knowledge-based firms on how to create unique value for both clients and themselves.
Detailed case studies across a wide va...

You can specify the type of files you want, for your device.Developing Knowledge-Based Client Relationships   |  Ross Dawson. Which are the reasons I like to read books. Great story by a great author.

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