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Phone Clones: Authenticity Work in the Transnational Service Economy

Kiran Mirchandani




[PDF.dk78] Phone Clones: Authenticity Work in the Transnational Service Economy

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 | #3007431 in eBooks |  2012-04-17 |  2012-04-17 | File type: PDF

|| || "Phone Clones is, overall, a delight to read. It draws from a refreshing compilation of ethnographic materials, such as scribbles from workers' notes in training sessions, which are quire revealing of their internalization―and resistance againstâ

Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class, nation, and production. Unlike outsourced manufacturing jobs, call center work requires voice-to-voice conversation with distant customers; part of the product being exchanged in these interactions is a responsive, caring, connected self. In Phone Clones, Kiran Mirchandani explores the experiences of the men a...

You easily download any file type for your device.Phone Clones: Authenticity Work in the Transnational Service Economy   |  Kiran Mirchandani. I have read it a couple of times and even shared with my family members. Really good. Couldnt put it down.

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