[PDF.50la] The Big Book of Customer Service Training Games (Big Book Series)
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The Big Book of Customer Service Training Games (Big Book Series)
Peggy Carlaw, Vasudha K. Deming
[PDF.nt73] The Big Book of Customer Service Training Games (Big Book Series)
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| #316837 in eBooks | 1998-09-22 | 1998-09-22 | File type: PDF||0 of 0 people found the following review helpful.| Excellent|By Reno5Bling|This is a classic! I like all of "The big book..." series. I am a seasoned corporate trainer, but sometimes will refer to this book when I am mentoring new trainers or if I am looking to do something different. The only reason I am not giving 5 stars is because sometimes it is hard to find exactly what I am looking for in the book.|0 of 0 people found t|From the Back Cover|Supervisors and trainers: turn your customer service reps into yourcompany's biggest asset! Because they're out there dealing with thepublic, frontline workers such as customer service representatives, salespeople, and technicians have the ca
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the custome...
You can specify the type of files you want, for your gadget.The Big Book of Customer Service Training Games (Big Book Series) | Peggy Carlaw, Vasudha K. Deming. Which are the reasons I like to read books. Great story by a great author.
